Contexts and Business Functions

Types of Personal Information Involved

Purpose

Registration and Login

Phone number (the Chinese mainland users) or email address (users in other countries and regions), verification code, identity information (profile photo, nickname), emergency verification email (when you enable and set the two-factor authentication feature)

Assist you with the account registration process, enhance your account details, maintain account security, support account recovery, and enable you to log in to your UGREEN cloud account in the event that you lost your phone or forget your password. We may link the basic information you provide to your UGREEN NAS device and send important device notifications via SMS or email.

Bind device

UGREEN cloud account, UGREEN NAS device model, device system version, device serial number (SN) and MAC address, IP address, UGREENlink ID (if enabled), customized device name, device connectivity status (online, offline, or sleep), device custodian (owner and sharer), and warranty expiration date (visible to administrators only)

Assist you in device binding, linking your device to your account for management, and enabling continuous device monitoring to ensure appropriate management permissions. For device administrators, we also gather the device's warranty expiration date to provide prompt warranty expiration reminders and the device system version for statistical analysis to guide product optimization planning.

Login History and Trusted Device Management

UGREEN cloud account and the following information:

1) Login Time: Recording the precise login times, accurate to the second;

2) Operation Record: Documenting your account logins and unbinding actions;

3) Location Information: Determining your login city by analyzing and identifying your IP address;

4) IP Address: Used to pinpoint the login network's location (accurate to city);

5) Operating System Type: Identifying the operating system used during login, such as iOS, Android, macOS, or Windows;

6) Access Method: Determining whether access to UGREEN NAS is via the website or other clients.

To secure your account and prevent unauthorized access, swiftly identify and respond to any unusual activity, protect your account from security risks, and enhance account security.

Device model, device name, login location (identified by IP address and accurate to the city), and last login time

Protect your account and facilitate the identification of login operations conducted by users other than the account owner to allow us to take the necessary security precautions.

Login History and Trusted Device List

Assist you in user account management. You have the right to remove any login devices you consider suspicious to improve account security.

Technical Support Ticket (for users outside the Chinese mainland)

(1) Required Information: Country/region, UGREEN NAS device serial number (SN), issue description;

(2) Optional Information: Client type, NAS connection method (via LAN or internet), issue category, and functional module;

(3) Automatically associated information: Your nickname and UGREEN cloud account.

Help identify technical support issues , contact you, and provide effective solutions

find.ugnas.com LAN Device Search

Information about the device you use, including the device name, IP address, MAC address, UGREEN NAS device serial number (SN), operating system version, and device connectivity status (initialization status, online/offline state), and Wake-on-LAN (WOL) status.

Ensuring that the find feature can accurately and efficiently locate LAN devices for ease of access

UGREENlink Services

UGREENlink ID, UGREEN NAS device product serial number (SN), IP address, and UGREENlink routing port

These details are essential for establishing a secure connection and optimizing user experience. Serial numbers help ensure precise and secure linkage to your UGREEN account, enabling access to UGREENlink services. We gather your IP address and routing port information when you use UGREENlink features to facilitate remote connectivity to your device, allowing you to access and manage your UGREEN NAS device from afar.

Biometric Unlock for UGREEN NAS Safes

Access token for unlocking UGREEN NAS Safes which will be stored locally on your device (e.g., mobile phone). UGREEN does not upload this token to any server except your NAS device, and does not process your raw biometric data.

Unlock your UGREEN NAS Safes.

Baby Album

Baby's nickname, date of birth, and any other desired details (including date and time of birth, gender, blood type, height, and weight)

When you create a baby album in the Gallery, we collect such information to name the baby in the album and display the baby's photos by age. The information you provide will only be displayed in the Baby Album.

Technical Support

① Account and contact information, such as your UGREEN cloud account or other contact methods you provide (e.g., email address);

② Device Information, including UGREEN NAS device serial number (SN), system version number, NAS product model, NAS connection method, IP address, operational logs (detailing system activities, service logs, error logs, and logs of user-initiated operations such as pages visited, click behaviors, feature usage, session duration, and operation frequency), and client information (including operating system type and version, and software version information).

① Efficient Technical Support Services: By gathering device information, we can swiftly identify and resolve issues, providing you with precise technical support.

② Specific User Permissions: Initially, our technical support staff will request general user permissions to access device information.

③ Comprehensive Diagnostics: For complex technical issues, additional permissions may be requested with your consent. This involves creating an administrator account for the technical support team to access. Access to personal files is only permitted under these specific circumstances.

User Experience Survey (Excludes the Chinese mainland Users)

Email address, UGREEN cloud account

① To continuously improve our products and services, and provide you with a more personalized user experience.

② Facilitate our knowledge of your actual experience and feedback after using UGREEN NAS.

③ Collect your usage experiences, and preferences suggestions for UGREEN products to better inform our product improvements and optimizations.

④ We may also use your email address to send you marketing information via email.

Operation and Security

Crash logs, system version, device model, software version number, Identifier for Vendor (IDFV), Android ID, Open Anonymous Device Identifier (OAID), and client logs (which may contain device status and user activity records essential for reproducing issues)

Ensure the secure operation of software and services and the quality and efficiency of operations

Configuration Backup and Restoration

① Connectivity and Access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), end devices, domains, and LDAP;

② General Settings: Time and language, notification, network, security configuration, and indexing services;

③ System Services: System updates.

The "Configuration Backup and Restoration" feature allows you to bac up and restore configuration data after repairing your device or using it in another country.

Device analysis and improvement program (For the Chinese mainland users only)

If you voluntarily participate in this program, we may collect the following data: account ID, device ID, IP address, device information, location data, network information, performance metrics, page visits, click behaviors, browsing activities, search queries, feature usage statistics, session duration, operation frequency, and crash diagnostics.

This data is solely used for statistical analysis to evaluate product usage patterns, enhance system stability, and develop and improve product features. It will not be utilized to identify any individual user.